John Brooke published the concept of a “System Usability Scale,” way back in 1986. SUS is based on a Likert scale questionnaire with standardized content that spins out an overall usability and user satisfaction index (ranging from 0 to 100).
Put simply, the SUS test will tell you in 10 questions, if your website or product is usable.
It can be difficult to know, without testing, what product decisions will improve usability for your customers. We take the effort out of getting and understanding usability information from your users. All you have to do is:
Embed a snippet of code into your app or website
Tell us how many users we should test per week
Sit back while we compile the results.
We’ll provide summarised SUS results once the test is complete. Rather than guess where you sit, you’ll know exactly how you rank benchmarked against industry standards.
How does your SUS score compare to industry averages?
Quix works not only to gather juicy data from users. You can continue precious engagement with your users.
Ask users to perform an action based on whether their test response was positive or negative. Request a product review or fill in a free-text box for more information. You can even request to schedule a call with a real-life person.
Usability is about people and how they understand and use things, not about technology
Measurement doesn't stop at SUS
Quix is a suite of tests and tools to help your product team deliver better products to customers.
Customer Satisfaction Survey
Find out, simply and easily, how much your customers are satisfied with your product