John Brooke published the concept of a “System Usability Scale,” way back in 1986. SUS is based on a Likert scale questionnaire with standardized content that spins out an overall usability and user satisfaction index (ranging from 0 to 100).
It can be difficult to know, without testing, what product decisions will improve usability for your customers. We take the effort out of getting and understanding usability information from your users. All you have to do is:
We’ll provide summarised SUS results once the test is complete. Rather than guess where you sit, you’ll know exactly how you rank benchmarked against industry standards.
How does your SUS score compare to industry averages?
The System Usability Scale is a Likert Scale which includes 10 questions which users of your product will answer.
Your users will rank each of these questions from 1 to 5. We’ll take care of all the tricky calculations to give you a SUS score.
When you run a SUS Benchmark Test with Quix, you’ll receive summarised results. The results will help guide your product decisions based on statistically valid data, rather than gut feeling.
Quix works not only to gather juicy data from users. You can continue precious engagement with your users.
Ask users to perform an action based on whether their test response was positive or negative. Request a product review or fill in a free-text box for more information. You can even request to schedule a call with a real-life person.
Usability is about people and how they understand and use things, not about technology
Quix is a suite of tests and tools to help your product team deliver better products to customers.
Find out, simply and easily, how much your customers are satisfied with your product
Sean Ellis' simple one question survey to find out how well you're solving your customers' problems
Use Net Promoter Score to find out whether you customers love your product, or just tolerate it
Use System Usability Score to find out how easy to use and understand your product is
Engage with customers that signal a love or your product by getting them to share or review your app
Automatically start a conversation with customers that have expressed dissatisfaction with your product